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We appreciate your business and we hate to hear that you would like to cancel your order. Unfortunately, we do not cancel orders, including preorders,  once they are placed. This is due to our commit to our manufacturer with the amount of items purchased. As a small business, your support, patience, and contributions are necessary to inbound our unique designs right to your doorstep.
When a tentative mailing date changes or an item becomes out of stock due to the extremely high demand then, where possible, please allow us to opportunity to change/fix the situation to the best of our ability. We appreciate all the loyal customers that continually support and help us every step of the way.

HGC Apparel is not able to change any addresses after orders are confirmed because it violates the integrity of the ordering process. Address changes can potentially lead to chargebacks and order fraud. Therefore, we try to avoid these hazards at all costs.

Orders cannot be canceled and/or altered once placed in our system because the warehouse and customer service departments are in two different time zones. Until we can combine this, it is difficult to alter or cancel orders because of the issue.

Unfortunately, once your order is placed, you will not be able to make any alternations to your order. Also, we do not combine or enter multiple discounts codes at the time of purchase. Please enter all discount codes in the correct section of the website; placing a code in the notes section of the purchase page is insufficient to apply the discount to your order.

Great Question! We strive to maintain a certain level of speed and efficiency when it comes to our shipments. In the rare occasion that we have a large amount of backorders, then we will start to split the orders so customers are not waiting an extended amount of time for everything in their order.

Please refer to our Exchange Policy for more information.