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FAQs

We appreciate your business and we hate to hear that you would like to cancel your order. Unfortunately, we do not cancel orders, including preorders, once they are placed. This is due to our commitment to our manufacturer with the amount of items purchased. As a small business, your support, patience, and contributions are necessary to inbound our unique designs right to your doorstep.
When a tentative mailing date changes or an item becomes out of stock due to the extremely high demand then, where possible, please allow us the opportunity to fix the situation to the best of our ability. We appreciate all the loyal customers that continually support and help us every step of the way.

HGC Apparel is not able to change any addresses after orders are confirmed because it violates the integrity of the ordering process. Address changes can potentially lead to chargebacks and order fraud. Therefore, we try to avoid these hazards at all costs.

Orders cannot be canceled and/or altered once placed in our system because the warehouse and customer service departments are in two different time zones. Until we can combine this, it is difficult to alter or cancel orders because of the issue.

Unfortunately, once your order is placed, you will not be able to make any alterations to your order. Also, we do not combine or enter multiple discounts codes at the time of purchase. Please enter all discount codes in the correct section of the website; placing a code in the notes section of the purchase page is insufficient to apply the discount to your order.

Great Question! We strive to maintain a certain level of speed and efficiency when it comes to our shipments. On the rare occasion that we have a large amount of backorders, then we will start to split the orders so customers are not waiting an extended amount of time for everything in their order

Unfortunately, all clearance and sales items are Final Sale. Clearance items are not subject to the exchange policy and are Final Sale.

Subscribe to our website newsletter to get instant updates on restocking of your desired HGC Apparel product. Thank you for taking interest in our brand. We appreciate your continued support!

The sizing chart can be found online here. The proper measurements can also be found at the bottom of each garment style on the website.

Unfortunately at the moment we can’t guarantee the delivery of any expedited shipping orders.

In stock items generally ship within 5-7 business days. However, due to COVID-19 our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

We will email you as items in your order ship, or if there are updates on the status of your order. You can also click here to check the status of your order.

We are so sorry to hear that a confirmation email was never received. Please do not hesitate to contact our customer service email. They will be more than willing to assist with your confirmation issue.

As there are often times, wherein electronic tracking is marked delivered sooner than the actual physical delivery. This can happen to different carriers and we suggest that you ask your local carrier as they may have more information about the package. Please maintain correspondence with the shipping company and if need be, file a claim with the carrier.

If your order fits the return requirements, the steps to begin and complete this process can be facilitated through our customer service team.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We apologize for any inconvenience this has caused and our customer service team is here to help make things right. Please contact us at customerservice@hgcapparel.com so that we can work to rectify your issue as soon as possible.

Cotton blend: Dry cotton-blend garments using your dryer’s permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.

Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.

Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.

Exchanges are accepted for retail price as long as the item(s) is in new condition within seven (7) days of item(s) receipt. The items cannot show signs of wear, damage, wash or alterations. The original tags must be attached to the item(s) being exchanged.

All clearance and sales items are Final Sale. Clearance items are not subject to the exchange policy and are Final Sale.

The best way to contact us would be through our customer service email at customerservice@hgcapparel.com. Our customer service hours are Monday through Friday, 10:00 am – 4:00 pm EST.

No, not at this time but we do offer bulk discounts when you order 12 or more of an item. Please email us for a quote – customerservive@hgcapparel.com

Yes! Please contact us at customerservice@hgcapparel.com for a quote.

Prices may vary per order. To get started we first need to know the following:

Product:

Style

Color

Quantity

Print/Embroidery:

Image Size

Placement

Color(s)

For embroidery & screen printed orders there is a set-up fee per image (depending on the detail). To get an accurate quote we would need the image, size, & number of items being embroidered/screen printed.

Please refer to our Returns & Exchange Policy page for more information.

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