Return & Exchange Policy
We know it can always be difficult shopping online, purchasing an item, then having to exchange it because something isn’t quite right. We wanted to put your mind at ease and let you know we are now accepting returns & exchanges on approved orders. An order will be “Approved” based on the condition of the returned item.
Once approved, we will respond with instructions to continue the return/exchange and please allow 5-7 days to ship all new replacement orders. If you don’t have all the packaging, then don’t worry. We can still work with you, but we do have to make it ready for the next member of HGC, which will incur a 20% restocking fee that excludes shipping costs. If you can, please try and keep your packaging until you try everything on, but if something gets lost, just know we got you!
To initiate a return request on any item purchased at full price, then please send an email to firstname.lastname@example.org including this information located on your order invoice:
- Name (Janet Smith)
- Email Associated With Order
- Order Number (ex. 75890)
- Item Title (ex. Black by Popular Demand® Black & Red Unisex Split Shirt)
- Issue with item (Sizing, Color, Etc.)
We strive to respond within 2-3 business days regarding your request. All refunds will be processed and returned to your account within 5-10 business days. Again, please feel free to contact us during the process if you have any questions.
To initiate a return request, then please follow the same steps outlined above.
don’t forget to include the same order information as outlined above.
We strive to respond within 2-3 business days regarding any request and if we have your exchanged item information, then great! If not, once this is received, we will quickly process your new order within 5-10 business days.
If you are offered a refund for your item, then please allow up to 7 days for this credit to reflect to your account. Again, please feel free to contact us during the process if you have any questions.
Clearance & Final Sale
All reduced items are FINAL SALE.
Please Note: We do our best to describe and label each item to the best of our ability so if you have any questions about a size, then please review our size chart prior to purchasing or send an email to email@example.com and we would be happy to help you find the garment that fits your voice. Please review our FAQs for more information on our policies.